FAQs

How long does shipping take?

  • Order processing time: 1 to 2 business days (Monday to Friday)

  • Order delivery time: 4 to 6 business days (Monday to Friday)

  • Total estimated delivery time: 5 to 8 business days

What are your shipping costs?
We offer free shipping for all orders within the United States. 

Do you ship internationally?
Currently, we only ship to the United States. We are considering expanding international shipping options in the future.

What shipping methods do you use?
We use local postal service for deliveries such as UPS, USPS, and FEDEX to ensure your order arrives safely and on time.

What is your return policy?
We offer a 15 day return policy from the date you receive your order. Please contact our customer service to arrange a return within this period.

What are the return conditions?

  • The item must be unused and in its original condition.

  • It must be returned in the original packaging with all accessories.

  • A receipt or proof of purchase is required.

Who pays for return shipping?

Reasons Supporting Free Return:

  • Wrong item sent

  • Doesn't match the description

  • Quality issues

  • Missing parts

Reasons Not Supporting Free Return:

  • change your mind

  • Order by mistake

  • Price changes

  • Don’t like it


How long does it take to process a return?
After receiving and inspecting the returned items, we aim to process refunds within 7 business days.

Is it safe to shop on your website?
Yes, shopping on our website is completely safe. We use SSL encryption to protect your personal and payment information.

What payment methods do you accept?
We accept the following payment methods for your convenience:

  • Visa

  • MasterCard

  • American Express (AMEX)

  • PayPal

  • Google Pay

  • Apple Pay and more.

 

can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order. Track Your Order

Contact information

Store name: COMMERCIAL-MACHINE

Email: Contact@Commercial-machine.com

Phone Number: +447723815056

Company name: Virnov LTD

Company number: 14404554

Business Address: 85 Great Portland Street, First Floor, London, England, W1W 7LT, United Kingdom

Business hours:  

Mon to Fri: 08:00 AM – 18:00 PM  

Sat to Sun: 10:00 AM – 16:00 PM


Response Time: We usually respond to customers within 24 hours